Adress:
ul. Marcina Flisa 2
02-247 Warsaw, Poland
ul. Marcina Flisa 2
02-247 Warsaw, Poland
INFORMATION ABOUT THE WAITING TIME FOR CONSIDERATION OF THE APPLICATION
04/11/2024, 06:16
The applications are considered in accordance with the order of received. Due to a lot of applications submitted to the Ombudsman and the limited workers in the Ombudsman's Team, the waiting time for consideration of an application is now currently extended.
Applications from 4th quarter 2023 are currently being considered.
Applications from 4th quarter 2023 are currently being considered.
Entry into the register
11/04/2019, 07:33
On April 8th, the Passengers’ Rights Ombudsman was entered into the register of entities authorised to conduct the procedure regarding the out-of-court resolution of consumer disputes kept by the President of the Office of Competition and Consumer Protection at number 11
Letter of the President of the Civil Aviation Authority regarding out-of-court dispute resolution
01/04/2019, 09:05
On April 1st, 2019, under the amended Act Aviation Law, the Passenger Rights’ Ombudsman has been appointed by the President of the Civil Aviation Authority to consider passengers’ complaints in the ADR (Alternative Dispute Resolution) mode, i.e. out-of-court consumer dispute resolution. We invite you to read the letter of the President of the Civil Aviation Authority Piotr Samson, in which he encourages consumers to use this form of mediation.
Renata Piwowarska appointed as the Passengers’ Rights Ombudsman
01/04/2019, 06:09
On April 1st, 2019, Ms. Renata Piwowarska, the director of the Commission on Passengers' Rights, was appointed by the President of the Civil Aviation Authority, Mr. Piotr Samson, to act as the Passengers’ Rights Ombudsman.