AMICABLE PROCEEDINGS BEFORE THE OMBUDSMAN
ALTERNATIVE METHODS OF DISPUTE RESOLUTION
SUBMIT AN APPLICATION
PASSENGER’S RIGHTS

News

11/04/2019

Entry into the register

On April 8th, the Passengers’ Rights Ombudsman was entered into the register of entities authorised to conduct the procedure regarding the out-of-court resolution of consumer disputes kept by the President of the Office of Competition and Consumer Protection at number 11

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01/04/2019

Letter of the President of the Civil Aviation Authority regarding out-of-court dispute resolution

On April 1st, 2019, under the amended Act Aviation Law, the Passenger Rights’ Ombudsman has been appointed by the President of the Civil Aviation Authority to consider passengers’ complaints in the ADR (Alternative Dispute Resolution) mode, i.e. out-of-court consumer dispute resolution. We invite you to read the letter of the President of the Civil Aviation Authority Piotr Samson, in which he encourages consumers to use this form of mediation.
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01/04/2019

Renata Piwowarska appointed as the Passengers’ Rights Ombudsman

On April 1st, 2019, Ms. Renata Piwowarska, the director of the Commission on Passengers' Rights, was appointed by the President of the Civil Aviation Authority, Mr. Piotr Samson, to act as the Passengers’ Rights Ombudsman.
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BEFORE YOU SUBMIT ANAPPLICATION TO THE OMBUDSMAN
HOW TO SUBMIT ANAPPLICATION EFFECTIVELY
INTERACTIVEFORM
APPLICATIONTO BE FILLED IN
Contact
LogoCivil Aviation Authority
THE PASSENGERS’ RIGHTS OMBUDSMAN
Adress:
ul. Marcina Flisa 2
02-247 Warsaw, Poland
Telephone:
+48 222 692 600
from 9.00 to 13.00 
from Monday to Friday
Fax:
+48 22 520-73-00
E-mail:
pasazerlotniczy@ulc.gov.pl
Working hours:
from Monday (8:15 a.m)
to Friday (16:15 p.m)
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