Passengers’ Rights Ombudsman at the Civil Aviation Authority

The applications are considered in accordance with the order of received. Due to a lot of applications submitted to the Ombudsman and the limited human resources in the Ombudsman's Team, the waiting time for consideration of an application is now currently extended.
Applications from November 2019 are currently being considered.

On April 8th, the Passengers’ Rights Ombudsman was entered into the register of entities authorised to conduct the procedure regarding the out-of-court resolution of consumer disputes kept by the President of the Office of Competition and Consumer Protection at number 11