Passengers’ Rights Ombudsman at the Civil Aviation Authority

The applications are considered in accordance with the order of received. Due to a lot of applications submitted to the Ombudsman and the limited workers in the Ombudsman's Team, the waiting time for consideration of an application is now currently extended.
Applications from March 2020 are currently being considered.

On April 1st, 2019, under the amended Act Aviation Law, the Passenger Rights’ Ombudsman has been appointed by the President of the Civil Aviation Authority to consider passengers’ complaints in the ADR (Alternative Dispute Resolution) mode, i.e. out-of-court consumer dispute resolution. We invite you to read the letter of the President of the Civil Aviation Authority Piotr Samson, in which he encourages consumers to use this form of mediation.