News

04/05/2021

INFORMATION ABOUT THE WAITING TIME FOR CONSIDERATION OF THE APPLICATION

The applications are considered in accordance with the order of received. Due to a lot of applications submitted to the Ombudsman and the limited human resources in the Ombudsman's Team, the waiting time for consideration of an application is now currently extended.
Applications from November 2019 are currently being considered.

30/11/2020

Information about the waiting time for consideration of the application

The applications are considered in accordance with the order of received. Due to a lot of applications submitted to the Ombudsman and the limited human resources in the Ombudsman's Team, the waiting time for consideration of an application is now currently extended.
Applications from September and October 2019 are currently being considered.

11/04/2019

Entry into the register

On April 8th, the Passengers’ Rights Ombudsman was entered into the register of entities authorised to conduct the procedure regarding the out-of-court resolution of consumer disputes kept by the President of the Office of Competition and Consumer Protection at number 11

Contact
LogoCivil Aviation Authority
THE PASSENGERS’ RIGHTS OMBUDSMAN
Adress:
ul. Marcina Flisa 2
02-247 Warsaw, Poland
Telephone:
+48 222 692 600
from 9.00 to 13.00 
from Monday to Friday
Fax:
+48 22 520-73-00
Working hours:
from Monday (8:15 a.m)
to Friday (16:15 p.m)
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