Civil Aviation Authority is committed to ensure accessibility of its website in accordance with the provisions of the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public entities.
The website is partially compliant with the Act on digital accessibility of websites and mobile applications of public entities due to non-compliances or exclusions listed below.
Inaccessible content
Non-compliance with the attachment
The website provides no alternative to non-text content,
No proper relationship for information,
The navigation items rely on sensory characteristics,
Failure to comply with the requirements of minimum contrast between the text and the background,
The website uses graphic images to present the text,
Content on hover fails to meet all three main requirements,
No solutions allowing to pause, stop or hide are deployed for automatically updated content,
There are no mechanisms on the website that allow to bypass blocks,
The website contains no link purpose in context,
No visible focus of currently selected items.
Preparation of the Accessibility Statement
Date of preparing the Statement:
Date of the last review and update of the Statement:
The declaration was prepared on the basis of an external entity assessment carried out by Pollyart.
Everyone has the right to request the digital accessibility of this website or its elements, or to submit comments and suggestions for improvement.
Person responsible for examining the comments and proposals:
Tomasz Wieczorek.
E-mail: twieczorek@ulc.gov.pl
Telefon: 22 520 75 98
When submitting such a request, please provide:
Swoje imię i nazwisko,
Your contact details (e.g. phone number, email),
The exact address of the website where the item or content is digitally unavailable,
A description of what the problem is and what solution would be most convenient for you.
We will respond to your request as quickly as possible, no later than within 7 days of receiving it.
If this timeframe is too short for us, we will inform you about this fact. Such information will provide the new date by which we will correct the reported errors or prepare information in an alternative way. Such new date will not exceed 2 months.
If we are unable to ensure the digital accessibility of the website or content specified in your request, we will propose an alternative access method.
Handling requests and complaints related to accessibility
If we refuse to ensure the requested digital accessibility in response to your request, and you do not agree with this refusal, you have the right to file a complaint.
You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.
File a potential complaint by post or email to the management of our Authority:
President of the Civil Aviation Authority,
Address: Civil Aviation Authority 2 Marcina Flisa Street 02-247 Warsaw,
There is 1 entrance to the building. No obstructions at the entrance – ground floor. Control area in the form of card-based entrances and building security service.
There is an elevator. The elevator push buttons have Braille markings.
The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information.
There are induction loops at the Customer Service Point and training room.
The audio markers interacting with the free “ToTuPoint” application are located above the main entrance, entrance to the Training Centre and entrance to the Flight Personnel Register and Civil Aircraft Register. This application can be used to calculate the route to the selected location and to familiarise with the description of the marker location area.
The reception desk provides access to the plan printed on convex paper, enabling the blind and partially-sighted persons to familiarise with the arrangement of the accessible premises of the Authority.
There are 2 parking places for the disabled persons next to the building.
Assistance dogs are allowed in the building.
The toilets adapted for the disabled are available at each floor.
South-West Branch Office, Local Unit in Bielsko - Biała, 46/3 Michałowicza Str., 43-300 Bielsko Biała
There is 1 entrance to the building. No obstructions at the entrance.
No elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
No parking places for the disabled.
Assistance dogs are allowed in the building.
No toilets adapted for the disabled.
A disabled person can meet with the employee outside and handle the case at the table located at the ground floor.
North-West Branch Office of the CAA, Local Unit in Gdansk, 26 Chmielna Str., 1st floor, room 101, 80-748 Gdansk
There is 1 entrance to the building. No obstructions at the entrance – ground floor. Control area in the form of the building security service.
No elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
There are 2 parking places for the disabled persons next to the building.
Assistance dogs are allowed in the building.
No toilets adapted for the disabled.
South-West Branch Office of the CAA, Local Unit in Krakow, 62 Aleja Pokoju Str., suite 3, 1st floor, 31-465 Krakow
There is 1 entrance to the building. No obstructions at the entrance – ground floor.
There is an elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
There is 1 parking place for the disabled next to the building.
Assistance dogs are allowed in the building.
1 toilet adapted for the disabled.
North-West Branch Office of the CAA, Local Unit in Poznan, 17/19 27 Grudnia Str., 1st floor, room 8, 61- 737 Poznan
There is 1 entrance to the building. No obstructions at the entrance – ground floor. Control area in the form of the building security service.
There is an elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
No parking places for the disabled.
Assistance dogs are allowed in the building.
1 toilet adapted for the disabled. (at the 4th floor)
South-East Branch Office of the CAA, 38/4 Szopena Str., 35-055 Rzeszow
There is 1 entrance to the building. The Authority’s seat is located at the 1st floor.
No elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
No parking places for the disabled.
Assistance dogs are allowed in the building.
No toilets adapted for the disabled.
A disabled person can meet with the employee outside.
South-East Branch Office of the CAA, Local Unit in Świdnik, 13 Niepodległości Street, suite 92, 21-040 Świdnik
There are 2 entrances to the building. The entrance to the Authority is located directly at the parking floor level – access with an elevator.
There is an elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No voice information, no induction loops.
There are 2 parking places for the disabled persons next to the building.
Assistance dogs are allowed in the building.
1 toilet adapted for the disabled.
South-West Branch Office of the CAA, Local Unit in Wroclaw, 48 Jana Długosza Str., 51- 162 Wroclaw.
There is 1 entrance to the building. No obstructions at the entrance – ground floor. Control area in the form of card-based entrances and building security service.
There is an elevator. The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
No parking places for the disabled.
Assistance dogs are allowed in the building.
There are toilets adapted for the disabled in the building.
Local Unit in Chełm, 8 Wojsławicka St., 22-100 Chełm
There are 4 entrances to the building. One entrance is accessible directly from the sidewalk.
The Authority’s seat is located at the 1st floor.
No elevator.
There is a stair climber available in the building..The stairs and corridors comply with the width standards. The stairs have landing.
No ramps, platforms, voice information, induction loops.
There are 2 parking places for the disabled persons next to the building.
Assistance dogs are allowed in the building.
There are toilets adapted for the disabled on the ground floor of the building.
Communication and information accessibility
In order to effectively communicate with our Authority, the deaf or hard of hearing persons can:
Use the application enabling translation from sign language (Polish Sign Language and Sign Language System) to and from Polish to sign language (Polish Sign Language and Sign Language System). This service is available in the Authority’s seat in Warsaw, in the business hours of the Customer Service Point: Mondays: 8:00 AM – 6:00 PM, Tuesday - Friday: 8:15 AM – 4:15 PM
Sign a letter/file a request at the address: Civil Aviation Authority, 2 Marcina Flisa Street, 02-247 Warsaw
Send a letter using ePUAP at the address: /ULCPR/SkrytkaESP
Contact us by phone with an assistance of a third person at the phone number: 22 520 72 00 or send fax on 22 520 73 00
Contact us personally, by visiting the Authority’s seat in its business hours: 8:15 AM – 4:15 PM, or in the business hours of the Customer Service Point: Mondays: 8:00 AM – 6:00 PM, Tuesday - Friday: 8:15 AM – 4:15 PM
