APPLICATION FOR OUT-OF-COURT PASSENGER DISPUTE RESOLUTION PROCEEDINGS
1.
Contact data of the entity settling the dispute
IMPORTANT: after completing the form, at the end of the application process, the form will have to be printed, signed, scanned and a scan attached as a necessary stage of completing the application process. When one year has passed since the date on which the flight subject to the application was operated or was to be operated, the application is not considered
1.1.
The entity to which the application is addressed:
Passengers’ Rights Ombudsman
The Passengers’ Rights Ombudsman deals with resolving civil law disputes concerning pecuniary claims arising from the provisions of the Regulation No 261/2004/EC or the Regulation No 2111/2005/EC.
Proceedings at the Passengers’ Rights Ombudsman, concerning disputes arising from the Regulation No 261/2004/EC are related to flights from airports located on the territory of the Republic of Poland serviced by the EU air carriers as well as flights from third countries to these airports serviced by the EU air carriers.
1.2.
Full postal address: ul. Marcina Flisa 2, 02-247 Warsaw, Poland
2.
Designation of the parties
2.1.
Name and surname of the applicant:
2.2.
Applicant’s address of residence:
Street
House number
Apartment number
post code
town/city
2.3.
Correspondence address (if different than the one given above):
The same as indicated above
Street
House number
Apartment number
post code
town/city
2.4.
E-mail address (remember to agree to the consent to the delivery of letters and exchange information with the use of electronic means of communication)
2.5.
Pnone (optional)
2.6.
How many passengers does the application concern: (The application may concern several passengers if they jointly submit the application, the complaint concerns the same flight and they have a common interest in the dispute resolution)
2.7.
Entrepreneur’s name (e.g. an air carrier) with which passengers are in a dispute:
AEGEAN Airlines Headquarters (A3 / AEE) - 31, Viltanioti Str. 145 64, Kifisia, Athens, Greece GRECJA
AER LINGUS (EI / EIN) - Head Office Dublin Airport Ireland
AEROFLOT Rosyjskie Linie Lotnicze (SU / AFL) - Oddział w Polsce Al. Jerozolimskie 65/69 00-697 Warszawa
AEROITALIA (XZ/AEZ) - Viale Cesare Pavese 8, Zip Code 00144, Rome
AIR BALTIC (BT / BTI) - Tehnikas iela 3, Starptautiskā lidosta "Rīga", Mārupes novads, Rīga, Latvija LV-1053 Air Baltic Corporation S.A. działający w Polsce przez: Air Baltic Corporation S.A. Oddział Zagranicznego Przedsiębiorcy ul. Zachodnia 3 Opacz Kolonia 05-816
AIR CAIRO (SM / MSC) - 6 El-Safa street, Sheraton Heliopolis, Cairo - Egypt
AIR CANADA (AC / ACA) - Oddział w Polsce ul. Grzybowska 2 lok. 22 00-131 Warszawa
AIR CHINA LIMITED S A - Oddział w Polsce ul. Tytusa Chałubińskiego 8, 00-613 Warszawa
AIR DOLOMITI (EN/DLA) - Via Paolo Bembo, 70 37062 Dossobuono di Villafranca di Verona (VR) Italy
AIR FRANCE (AF / AFR) - Oddział w Polsce ul. Nowy Świat 64 00-357 Warszawa
AIR GO EGYPT (AGY) - Building 10, Sq. 1183 - Wazzraa District – Sheraton Heliopolis Cairo, Egypt 11361
AIR MALTA (KM/AMC) - Air Malta plc. Level 2, Skyparks Business Centre Malta International Airport Luqa, Malta. LQA 4000
AIR MONTENEGRO - George Washington 98, 81000 Podgorica ustomer.support@airmontenegro.com
ALITALIA (AZ / AZA) - Oddział w Polsce ul. Nowy Świat 64 00-357 Warszawa
AMC Aviation Sp. z o.o. (AMQ) - AMC Aviation Sp. z o.o. Biuro Zarządu (siedziba główna) ul. Ruchliwa 15 02-182 Warszawa, Poland Oddział Lotnisko Modlin (baza) Generała Thommee 1a, Hangar nr 13 05-102 Nowy Dwór Mazowiecki, Poland
AUSTRIAN AIRLINES (OS / AUA) - Oddział w Polsce Al. Jana Pawła II 29 00-867 Warszawa
BLUE PANORAMA AIRLINES (BV / BPA) - Via delle Arti, 123 00054 Fiumicino RM, Italy Blue Panorama Airlines – Dział Reklamacji ul. Ruchliwa 15 02-182 Warszawa
BRAVO AIRWAYS (BAY) - Vanda Vasilevskaya Str. 7 Kyiv Ukraina
BRITISH AIRWAYS (BA / BAW) - British Airways PLC działający w Polsce przez: British Airways Oddział w Polsce ul. Nowolipki 4/21 00-153 Warszawa
BRUSSELS AIRLINES (SN / BEL) - Oddział w Polsce ul. Bielska 28 02-394 Warszawa
BULGARIA AIR (FB / LZB) - 1 Brussels Blvd Sofia Airport 1440 Sofia Bulgaria
CONDOR Flugdienst GmbH (DE/CFG) - Kelsterbach An der Gehespitz 50, 63263 Neu-Isenburg
CORENDON Airlines (XC/CAI) - Oddział w Polsce: UL. LEKARSKA nr domu 2 nr lokalu 1 00-610 WARSZAWA STAMBUŁ ul. SAHRAYI CEDIT MAH. ATATURK CAD. DILKUM SIT. 7 BLK. N. 59/5 - poczta KADIKOY- ISTANBUL 4 3. SERVICECENTER@CORENDON-AIRLINES.COM WWW.CORENDONAIRLINES.COM
CZECH AERLINES A.S. (OK / CSA) - Evropska 846/176a 160 00 Praha 6-Vokovice Czech Republic
DEUTSCHE LUFTHANSA S.A. (LH / DLH) - Oddział w Polsce Al. Jana Pawła II 29 00-867 Warszawa
EASY JET Airline Company Limited (U2 / EZY) - Hangar 89 London Luton Airport Bedfordshire LU2 9PF United Kingdom
EL-Al ISRAEL AIRLINES (LY / ELY) - Oddział w Polsce Al. Jerozolimskie 65/79 00-697 Warszawa
ELECTRA AIRWAYS (EAF) - 51, Aleksander Malinov Blvd. Metrocity Office Building 5th floor, Office A7 1712 Sofia, Bulgaria tel.: +359 2 9533331 fax: +359 2 9533336 email : office@electra-airways.com
EMIRATES (Rządowa Spółka Handlowa) (EK / UAE) - Oddział w Polsce ul. Złota 59 00-120 Warszawa
ENTER AIR sp. z o.o. (E4 / ENT) - ul. KOR 74 02-146 Warszawa
EUROWINGS GmbH (EW / EWG) - Großenbaumer Weg 6 40472 Dusseldorf Germany
FINNAIR (AY / FIN) - Oddział w Polsce ul. Piękna 15 / 73 00-549 Warszawa
FLY DUBAI (FZ/FDB) -
FLY EGYPT (FT/FEG) - 1 Gad El Haq, Sheraton Heliopolis, Cairo, Egypt, 11799
FLYBMI (dawniej: BMI Regional) (BD / BMR) - Foinavon Cl, Dyce, Aberdeen AB21 7EG Wlk. Brytania
FREEBIRD AIRLINES - Güzeloba Mah. Barınaklar Bulvarı No:156/A 07230 Antalya / Türkiye
KLM S.A. (KL / KLM) - Oddział w Polsce ul. Nowy Świat 64 00-357 Warszawa
Limited Liability Company “SKYUP AIRLINES” (PQ/SQP) - Kharkivske Hwy 201-203 letter 2A Kyiv Ukraine 02121(Ukraina)
Mavi Gök Airlines (MGA) -
NORDICA (EE / EST) - Sepise 1, 11415 Tallinn, Estonia
Norse Atlantic Airlines (N0/NBT) -
Norwegian Air International Limited (D8) - Imbus House, Dublin Airport Co. Dublin, IRLANDIA
NORWEGIAN AIR Norway AS (DH) - Oksenøyveien 3, 1366 Lysaker, NORWEGIA
NORWEGIAN AIR Shuttle ASA (DY) - Oksenøyveien 3, 1366 Lysaker, NORWEGIA
Norwegian Air Sweden AB (LE) - Box 242 19047 Stockholm – Arlanda, SZWECJA
Norwegian Air UK Limited (DI) - First Point, Buckingham Gate, Gatwick Airport, RH6 0NT, ANGLIA
NOUVELAIR (BJ / LBT) - الطيران الجديد تونس Zone Touristique Dkhila 5065 Monastir, Tunisia
ONUR AIR Taşımacılık A.Ş. (8Q / OHY) - Atatürk Havalimanı B Door Teknik Hangar Side 34149 Yeşilköy/İSTANBUL Turcja
PEGASUS AIRLINES (PC / PGT) - Aeropark Yenişehir Mah. Osmanlı Bulvarı No:11 34912 - Kurtköy Istanbul, Turkey
PLL LOT (LO / LOT) - ul. KOR 43 02-146 Warszawa
PLUS ULTRA LÍNEAS AÉREAS, SA - Avenida de Europa 22, 28108 Alcobendas, Madryt
QATAR AIRWAYS q.c.s.c. (spółka akcyjna) (QR / QTR) - Oddział w Polsce ul. Chłodna 51 00-867 Warszawa
RED SEA AIRLINES (RSX) - Al Golf, Nasr City, Cairo Governorate 4451345, Egipt
RYANAIR DAC (FR / RYR) - Corporate Head Office Dublin Airport Ireland Oddział w Polsce ul. Cybernetyki 21 02-677 Warszawa
RYANAIR SUN S.A. (BUZZ) - (RR / RYS) - ul. Cybernetyki 21 02-677 Warszawa
SCANDINAVIAN AIRLINES SYSTEM - SAS (SK / SAS) - Oddział w Polsce Al. Jana Pawła II 29 00-867 Warszawa
SKYEXPRESS (Cretan Aeronautical Operations) - z siedzibą w Iraklion, Grecja https://www.skyexpress.gr/en
SKYLINE EXPRESS AIRLINES (QU / UTN) - Limited Liability Company 6, Volodymyra Sosyury St., Kyiv, 02090, Ukraine
SMARTWINGS A.S. (dawniej Travel Service, A.S.) - (QS / TVS) - K letisti 1068/30 160 08 Praga 6
SMARTWINGS POLAND sp. z o.o. (dawniej Travel Service Polska sp. z o.o.) - (3Z / TVP) - ul. Gordona Bennetta 2B 02-159 Warszawa
SUN EXPRESS (XQ / SXS) - Customer Relationship Management TR-07230 Antalya P.O Box 28 Yenigöl Mah. Nergiz Sok. No: 84 PK Muratpaşa / Antalya Turcja
SWISS INTERNATIONAL AIRLINES S.A (LX / SWR) - Oddział w Polsce al. Jana Pawła II 29 00-867 Warszawa
Tailwind Airlanes (TWI) -
TAP PORTUGAL (TP / TAP) - Aeroporto de Lisboa 1704-801 Lisbon Portugalia
TRANSAVIA - Piet Guilonardweg 15 1117EE Schiphol
TUI AIRLINES NEDERLAND B.V. (OR / TFL) - Beechavenue 43 1119 RA Schiphol-Rijk Holandia
TURISTIK HAVA Tașimacilik A.Ş. (Corendon Airlines) - (XC / CA) - Guzeloluk Mah, 1879 sok. No 148, 07200 Antalya, Turkey
TURKISH AIRLINES (TK / THY) - TURK HAVA YOLLARI S A Oddział w Polsce Al. Jerozolimskie 123A 02-017 Warszawa
UKRAINE INTERNATIONAL AIRLINES (PS / AUI) - ul. BUKOWIŃSKA nr 24A lok. 114 02-703 WARSZAWA POLSKA
VOYAGE AIR (VO) - OFFICE Varna, Bulgaria Address: Varna 9000, 1 Bacho Kiro str., Office 1-2 Phone: +359/52 602 622 Email: charter@vgrflight.com OFFICE Sofia, Bulgaria Address: Sofia, 96 Rakovsky str., fl.3 e-mail: charter@vgrflight.com
VUELING AIRLINES (VY / VLG) - Parque de Negocios Mas Blau, Pla de L'Estany, 5 El Prat de Llobregat, 08820 Barcelona, Spain
WIZZ AIR Hungary Ltd. (W6 / WZZ) - Oddział w Polsce ul. Wolności 90 42-625 Pyrzowice
2.8.
Flight no. (a separate application must be submitted for each disrupted flight)
2.10.
Date of the flight
2.9.
Reservation no. (fill olny if no flight number)
2.11.
Departure airport
2.12.
Arrival airport
2.13.
Scheduled time of the departure
2.14.
Actual time of the departure
2.15.
Scheduled time of the arrival
2.16.
Actual time of the arrival
2.17.
Transit airports (if applicable)
2.18.
Airport / airports where the event took place Proceedings concerning disputes arising from the Regulation No 261/2004/EC are related to flights from airports located on the territory of the Republic of Poland serviced by the EU air carriers as well as flights from third countries to these airports serviced by the EU air carriers.
3.
Type of proceedings
I request initiating the proceedings consisting in reconciliation of positions in order to resolve my dispute.
4.
The dispute concerns:
cancellation of the flight
delay of the flight
denied boarding
upgrade
downgrade
no care provided
no information about passenger’s rights
others
5.
I was informed about the cancellation or delay of the flight:
When were you informed about the cancellation or delay?
at the airport
less than 7 days before the flight scheduled
between 7 and 14 days before the flight scheduled
more than 14 days before the flight scheduled
6.
What was the reason given for the flight cancellation or delay?
7.
An accurately specified demand and description of the circumstances justifying the demand
(state the proposal for solution this dispute and write what exactly happened)
8.
Information on the existing passenger dispute
(describe, for example, whether you made a complaint to the carrier, what was the complaint process, whether you received a response and what was it)
9.
Indicate whether the flight was directly related to economic or professional activity of the passenger/passengers
private flight
flight was directly related to the economic or professional activity
10.
Attachments
(attach copies of documents confirming the information contained in the application, e.g. copies of tickets, reservation, complaint made, entrepreneur’s response to the complaint, copy of the correspondence with the entrepreneur if the application is submitted by an authorised attorney or another passenger, original or copy of the power of attorney, birth certificate in case of a minor passenger)
copy/scan/hard copy of a ticket or reservation for a given flight
Send file
Stop sending
Files .pdf .doc .docx .tiff .tif .jpg
copy/scan/hard copy of a complaint
Send file
Stop sending
Files .pdf .doc .docx .tiff .tif .jpg
copy/scan/hard copy of a response to a complaint
Send file
Stop sending
Files .pdf .doc .docx .tiff .tif .jpg
copy/scan/hard copy of the correspondence exchanged with the entrepreneur
copy/scan/master copy of the power of attorney – also if one passenger submits the application on behalf of the other passengers
declaration concerning statutory representation
other (specify):
Send file
Stop sending
Files .pdf .doc .docx .tiff .tif .jpg
11.
I declare that:
I have read the Rules and regulations of the out-of-court passenger dispute resolution by the Passengers’ Rights Ombudsman at the President of the Civil Aviation Authority and I have accepted conditions thereof (https://pasazerlotniczy.ulc.gov.pl/upload/Regulaminy/REGULATIONS_ADR_ENG_1.1.2024.pdf). I know that the Ombudsman will refuse to consider a civil law dispute when the passenger’s application concerns flights other than: - flights from airports located on the territory of the Republic of Poland or - flights from third countries to airports located on the territory of the Republic of Poland serviced by Community air carriers where, determined pursuant to Article 16(1) of the Regulation (EC) No 261/2004, the competence of authority is the authority of another Member State or Switzerland, Norway, Iceland. I acknowledge that due to the large number of applications submitted to the Ombudsman, the waiting time for application consideration is extended, applications are considered in the order in receiving.
I attempted to contact the other party and sought a direct passenger dispute resolution on (e.g. the date of submitting a complaint to the carrier):
the case concerning the same claim between the same parties is not pending and it has not been already considered by other competent entity or by the court, (Remember that if in the same case you have brought an action against the entrepreneur before the court or the proceedings in the case are pending before the Ombudsman or other body authorised to amicably resolve disputes, the Ombudsman will be obliged to refuse to consider the dispute)
I consent to the delivery of letters to parties to the proceedings and exchange information between parties to the proceedings with the use of electronic means of communication (in point 2.4 indicate your e-mail address). If you file such a declaration the exchange of information between you and the entrepreneur as well as the delivery of the Ombudsman’s letters will be via electronic mail. If you do not consent, the correspondence will be sent in the paper form by registered mail.
I hereby declare that I (the applicant)and each of Passengers, on behalf of whom I am submitting this application, have been informed about the objective of and legal basis for processing my personal data by the President of the Civil Aviation Authority based, at 2 M. Flisa Street, 02-247 Warsaw, contained in the application for the initiation of proceedings before the Passenger Rights Ombudsman in order to conduct these proceedings. (
link to the INFORMATION CLAUSE
)
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